Complaints book

CCM HOTEL GROUP SOCIEDAD ANONIMA CERRADA - HOTEL GROUP S.A.C. - 20563817675

AV. SAENZ PEÑA NRO. 208 URB. CONFRATERNIDAD LIMA - LIMA - BARRANCO

In accordance with the provisions of the Consumer Protection and Defense code, we have a Complaints Book at your disposal so that you can register your complaint or claim about an order or transaction carried out through our pages.

Identification of the complaining consumer

Full first and last name

Address

Identity document

Document number

Phone / mobile phone

I am a minor

Name of Father / Mother / tutor

Address

Phone / mobile phone

Provider Information

Business Name

Establishment Address

Provider Name

Identification of the contracted asset

Product

Service

Amount claim

Description

Consumer Claim and Order Detail

Claim

Complain

Detail

Order

* The formulation of the claim does not prevent resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI.

* The provider must respond to the claim or complaint within a period not exceeding fifteen (15) business days, which is non-extendable.